Returns & Exchanges
At Zero Gravity Skin, we stand behind the clinical excellence of our anti-aging technology and offer a 30-day satisfaction guarantee on all device purchases. If you are not completely satisfied with your results, our dedicated concierge team is here to assist you with a seamless return or exchange process.
Initiate Your Request
Contact our customer support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and pre-paid shipping label.
Package Your Device
Securely place the device, all original accessories, and the charging base into the original luxury packaging to ensure the item is protected during transit.
Ship to Service Center
Affix the provided RMA label to the exterior of your package and drop it off at any authorized carrier location for tracked delivery back to our facility.
Inspection and Refund
Once our technicians verify the device condition, your refund will be processed to the original payment method within 7-10 business days, minus any applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing